We are the UrsaLab Support Team. We are the experts on UrsaLab products and we are ready and willing to help you realize all the power available to you with every UrsaLab product you use.

If you have already purchased licenses for our product(s), please write to support@ursalab.com We quickly respond to all questions submitted to this e-mail address in the order they are received.

Also, we strongly recommend that you download latest version of software.

Support Request

To get an answer as soon as possible, please include the following information:
  • Product Name
  • Product Version
  • Your order or user identification number (if you're registered user). This will help us to process your inquiry most efficiently.
  • Windows version (including service pack and other installed fixed or patches). US or International, and if OEM.
  • Your computer information: CPU type and speed, amount of installed memory,
  • Detailed description of your problem (include as much information as possible so that the developers can reconstruct your exact situation in the lab).